Returns & Refunds Policy

At JewFashion, we want you to love every piece you choose. If something is not right, please contact our Customer Care team and we will be happy to assist.

Starting a Return

Please email us at support@jewfashion.com within 7 days of receiving your order to request a return authorization.

Approved items must be shipped back within 30 days of delivery. Please do not send items back before receiving return instructions and the correct return address from our team.

Return Eligibility

To be eligible for a return, items must be:

• New, unworn, unused, and unaltered;

• Returned in their original packaging, including any pouch, box, card, protective film, and tags;

• Free from scratches, marks, perfume, lotion, makeup, or other signs of wear;

• Returned with any complimentary gifts included with the order, where applicable.

For hygiene and safety reasons, earrings and other pierced jewelry are not eligible for return or exchange if the hygiene seal, protective packaging, or tamper-evident label has been opened or removed.

Full-Priced Items and Eligible Promotions

For full-priced items, or items purchased with a discount of 20% or less, you may choose one of the following options, subject to eligibility:

1. Store Credit: Receive a JewFashion store credit voucher with 120% of the returned item value. A prepaid return label may be offered for eligible returns.

2. Refund to Original Payment Method: Return shipping is the customer’s responsibility. Original shipping fees are non-refundable.

3. Exchange: Exchange for another eligible item, size, or style, subject to availability. Shipping arrangements will be confirmed by our Customer Care team.

Sale and Promotional Items

Items purchased with a discount of more than 20% may be returned for store credit or exchange only, provided they meet all return conditions.

Items marked Final Sale cannot be returned, exchanged, or refunded unless they are faulty or incorrectly sent.

Personalized and Custom-Made Jewelry

Personalized, engraved, custom-letter, made-to-order, or otherwise customized jewelry is made especially for you and is therefore final sale.

These items may only be replaced, refunded, or credited if they arrive damaged, defective, or different from the confirmed order details.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at support@jewfashion.com with:

• Your order number;

• Clear photos or videos of the item and packaging;

• A brief description of the issue.

Once confirmed, we may offer a replacement, repair, refund, or store credit, depending on the circumstances.

Return Shipping and Processing

Customers are responsible for return shipping costs unless the item is confirmed to be faulty, damaged, or incorrectly sent.

We recommend using a tracked and insured shipping service. JewFashion is not responsible for parcels lost or damaged in transit back to us.

Returns sent to an address other than the one provided by our Customer Care team may not be accepted or processed.

Please allow 10–14 business days for your return to be inspected and processed after it reaches our returns facility. Your bank or payment provider may require additional time to post a refund.

Important Notes

• Store credit vouchers and gift cards are not redeemable for cash.

• Jewelry showing signs of wear, damage, alteration, or improper care may be refused.

• Any customs duties, taxes, or charges arising from an unauthorized or incorrectly declared return are the customer’s responsibility.

• This policy does not affect any mandatory consumer rights that apply in your country or region.

For assistance, please contact support@jewfashion.com.