FAQS

Our jewelry is primarily crafted from S925 sterling silver and brass, with moissanite as our main gemstone. Materials, stones, and finishes vary by design. Please check the individual product description for details.

We recommend removing your jewelry before showering, bathing, swimming, or exercising. Keeping it away from water, sweat, perfume, and lotions helps preserve its finish.

Store your jewelry in a cool, dry place, ideally in a soft pouch or a lined jewelry box. Keep pieces separate to prevent scratches and tangles. In humid climates, a small desiccant packet can help reduce moisture. Avoid contact with rubber, perfume, and other chemicals.

Plating can gradually wear with use. How long the finish lasts depends on wear, care, and exposure to moisture or chemicals. Gentle care and dry storage help preserve its appearance. If you have concerns about your jewelry, please contact our customer support team.

We usually prepare and ship orders within 3 business days, then provide a tracking number once your package is on its way.

Delivery typically takes around 7 days after dispatch, depending on the destination country. Please allow extra time during holidays. These times are estimates.

Our customer support team is happy to help check your delivery status.

Yes. Standard shipping is free on orders of US$79 or more. For orders below US$79, a flat shipping fee of US$10 applies.

Once your order ships, we will send a shipping confirmation email with tracking information, where available. Please allow up to 48 hours for tracking details to update.

International orders may be subject to customs duties, import taxes, VAT, or other local charges. Unless clearly included at checkout, these charges are the customer’s responsibility.

You may request a return within 30 days of delivery. Items must be unused and in their original packaging. Please review our full return policy for eligibility and any exclusions, and contact us for instructions before sending anything back.

For returns unrelated to product quality, customers pay the return shipping cost. If your item arrives faulty, damaged, or incorrect, please contact us so we can review the issue and help arrange an appropriate solution.

Email service@jewfashion.com with your order number and the reason for your return. Please wait for our return instructions before sending your item back.

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method. Your bank or payment provider may need additional time to post the refund.

Please email service@jewfashion.com as soon as possible with your name, order number, and the changes you need. We will do our best to help, but changes may not be possible once your order has been processed or shipped.

Use the currency selector on our website to choose your preferred currency. Available options include USD, CAD, EUR, GBP, MXN, AUD, NZD, PHP, SGD, and INR.

Please check your card number, expiry date, security code, and billing address. You may also need to confirm that your card has sufficient funds and is enabled for the transaction.

If payment is still declined, try another available payment method or contact your bank. You can also email us with the error message for assistance. Please do not send your full card number or security code.

We accept PayPal Express, PayPal Credit, and major credit cards. Available payment options are displayed at checkout.

PayPal and credit card payments are processed through their respective payment providers using secure, encrypted checkout. We do not store or have access to your full credit card details or PayPal login information.

We value your privacy. We use and share personal information as needed to process orders, arrange delivery, perform security checks, and provide or improve our services, as described in our Privacy Policy. Please review that policy for details about how your information is handled.

Please check the description and images on the individual product page for sizing and measurements. If you need help choosing, email service@jewfashion.com before placing your order.

Email service@jewfashion.com for help with products, orders, shipping, or returns. For an existing order, include your order number so we can assist you more easily.